Last updated: [DATE]
We currently deliver within the [UK only / specific nations]. Get in touch at [YOUR CONTACT EMAIL] if you'd like to ask about delivery elsewhere.
A flat postage fee of £1.99 applies to every order, shown in your basket before checkout.
Because every piece is handmade to order, please allow [e.g. 3–5 working days] for your order to be made and dispatched, on top of delivery time. If you need something by a specific date, contact us at [YOUR CONTACT EMAIL] before ordering and we'll let you know if it's possible.
Once dispatched, orders typically arrive within [e.g. 2–4 working days] via [YOUR COURIER, e.g. Royal Mail 2nd Class].
[State whether orders are tracked, and how the customer will receive tracking info if so.]
If your order hasn't arrived within [e.g. 10 working days] of dispatch, please contact us at [YOUR CONTACT EMAIL] and we'll look into it with the courier.
If your order arrives damaged, please contact us within [e.g. 48 hours] with a photo of the damage, and we'll arrange a replacement or refund — see our Returns & Cancellations Policy.