Returns & Cancellations

Last updated: [DATE]

Our returns policy

We offer the same simple policy on every item we sell, whether or not it includes additional charms or a style/colour note:

• You can return your order for any reason within 14 days of receiving it
• The item must be unused, unworn, and in its original condition
• You (the buyer) are responsible for the cost of return postage
• We recommend using a tracked service, since we can't refund an item that doesn't arrive back with us

This applies across the whole range, including bracelets with additional charms or a style/colour note — we don't treat these any differently for returns purposes.

What "original condition" means

The item should come back to us as it left — unworn and undamaged. We don't require original packaging to process your return. If an item comes back showing clear signs of wear or damage beyond what's reasonable for simply inspecting it, we may reduce the refund to reflect that, rather than refuse it outright.

Faulty, damaged, or wrong items

This is separate from the returns policy above and applies regardless of how long you've had the item. Under the Consumer Rights Act 2015:

• Within 30 days of receiving a faulty item, you're entitled to a full refund
• After 30 days (up to 6 months), we'll offer a repair or replacement first; if that's not possible, a refund
• If an item doesn't match its description, the same rights apply

Contact us at [YOUR CONTACT EMAIL] with your order number and a photo of the issue, and we'll sort it out — you won't pay return postage for a faulty or wrong item.

How to return an item

1. Email [YOUR CONTACT EMAIL] with your order number (e.g. #BLM-1000) to let us know you'd like to return it
2. Post the item back to: [YOUR RETURNS ADDRESS]
3. We'll confirm once it's arrived and been checked

Refunds

Once we've received and checked the returned item, we'll refund you within 14 days, to your original payment method. The £1.99 postage charge is not refunded for a change-of-mind return (it is always refunded in full if the item was faulty or wrong).